Frequently asked questions

How do I order products?

Ordering is done through the website in several steps. Mark the desired products and add them to the basket. Then you click on the basket and follow the instructions on the page. Fill in all the necessary fields related to the delivery address, and mark how you want to pay, cash on delivery or online (payment by bank transfer is only possible on the territory of Serbia). By clicking on pay, you have confirmed your order. After a few minutes you will receive an email confirming your order.

How do you ship products?

Serbia - we send shipments by PostExpress and the delivery price is 500 rsd. The price of delivery on the territory of Serbia is informative, depending on the weight of the package and the ransom.

Balkan countries (Montenegro, Bosnia and Herzegovina, North Macedonia, Albania, Croatia and Slovenia) - We send parcels by Serbian post and the delivery price is 1500 rsd.

The rest of the world - we send shipments by Post of Serbia and the delivery price is 3000 rsd.

When can I expect the package?

Serbia - when we send a package, it arrives within 1-2 working days wherever you are in Serbia, unless the post office states otherwise, which we would inform you about.

All products ordered before 12 noon on weekdays are sent the same day. Products ordered after the mentioned time are sent the next day. As soon as we send the package to your email, you will receive a tracking number for your order.

Products ordered on Saturday or Sunday are shipped on Monday.

Other countries - delivery time depends on several factors beyond our control. Chief among them is the customs clearance process in your country. Speaking from experience, for countries in the region, it takes 7 to 10 days, while for other countries of the world, the delivery time is a little longer.

As soon as we send the package, you will receive a tracking number for your shipment.

Are all products from the website available in the store?

Yes, all products from the site are available in the store. If you have found something you like on the site and want to see it live before buying, you are welcome to our store in Belgrade. Areda is: 27. Marta no. 15, Palilula.

Can I order products through the website and pick them up and pay in the store?

Yes! You enter the basket with the selected products and then mark that you want to pick them up in the store and pay cash on delivery.

As soon as your shipment is ready for collection, we will send you an email.

The product I like is sold out, when will it be back in stock?

Most of the products in our offer are handmade, and the production process can take several months. There are also other factors that we cannot influence, namely the transport time from Japan to Serbia, as well as the customs clearance process.

On our site you have an option that is located under the sold out product. By clicking on "notify me when it is available again" a field will open for you to enter your email address and phone number, and we will notify you as soon as the product is available again.

Good quality is worth waiting for, and we will do our best to replenish the stock with your favorite products as soon as possible.

Koliko se čeka na uslugu gravure?

Od trenutka kada primimo vašu porudžbinu putem sajta ili u prodavnici potrebno nam je jedan do dva radna dana za izradu gravure na nožu.

Da li nož mora biti unapred plaćen ukoliko želim gravuru?

Kako ne bi dolazilo do promene mišljenja ili ne preuzimanja paketa, nož koji želite da bude izgraviran mora biti unapred plaćen. Nož koji izgraviramo u skladu sa Vašim zahtevom ne može biti predmet reklamacije.

Do you have a sharpening service?

Yes, we provide a professional sharpening service.

We only sharpen kitchen knives. We do not sharpen scissors, meat cleavers, axes, hunting knives, hairdressing scissors or any other tools.

Please note that we can sharpen all products purchased in our store, such as Higonokami, kitchen scissors, and the like.

What is the cost of sharpening knives?

Knives bought from us - the price of sharpening is 600 rsd. Knives are sharpened as a priority regardless of the crowd.

Knives that were not purchased from us - the price of sharpening smaller knives (blade up to 15 cm) is 600 rsd, the price of sharpening larger knives (blade from 15 cm to 30 cm) is 1000 rsd.

When can I bring the knives for sharpening and when will they be ready?

Your knives that need sharpening can be delivered to our shop during business hours or sent by courier. Once we receive your knives, we take your phone number and call you when the sharpening process is complete.

Sharpening time is the envy of crowds. Knives bought from us are sharpened as a priority regardless of the crowd and are ready in 1-2 days.

Knives that are not purchased from us are sharpened in the order in which they arrive, the approximate waiting time is 2 to 4 days. During busy periods around holidays, the waiting time can be longer.

How can I sharpen my knife myself?

Japanese knives are sharpened using a water whetstone. Sharpening a knife on a whetstone is easy and exciting! This is the most popular and correct method of sharpening. With the right tools from our offer and a little practice, anyone can master this skill that will serve you for the rest of your life!

Why are Japanese knives better than others?

Harder steel, thinner blade, superior sharpness. Harder steel alloys are used to make Japanese knives compared to other manufacturers. In combination with the centuries-old tradition of blade production, Japanese knives are significantly thinner and pass through the hardest foods with ease, without resistance. Due to the quality steel and better geometry, these knives retain their sharpness longer and can be sharpened better.

Da li se noževi poklanjaju?

Japanski nož je definitivno savršen poklon za sve ljubitelje kuvanja. Dugotrajan, prekrasan i unikatan poklon, zašto da ne? Mnogi veruju da oštar nož može simbolično preseći dobar odnos, a sve što treba da uradite je da zatražite jedan novčić od osobe koja prima poklon i u očima strogih duhova sujeverja to će biti poštena razmena.

Please update the “Page” setting with the page you want to display.