Frequently asked questions

How do I order products?

Ordering is done through the website in several steps. First, mark the desired products by adding them to the basket. Then click on the basket icon and follow the instructions on the page. Fill in all the required fields related to the delivery address, and indicate how you want to pay, cash on delivery or online (cash on delivery is only possible on the territory of Serbia). By clicking pay, you have confirmed your order. After a few minutes, you will receive an email confirming your order.

How do you ship products?

Serbia - we send shipments by PostExpress and the delivery price is 500 rsd. The price of delivery on the territory of Serbia is informative, depending on the weight of the package and the ransom.

Balkan countries (Montenegro, Bosnia and Herzegovina, North Macedonia, Albania, Croatia and Slovenia) - We send parcels by Serbian post and the delivery price is 1500 rsd.

The rest of the world - we send shipments by Post of Serbia and the delivery price is 3000 rsd.

When can I expect the package?

Delivery in Serbia

Packages are delivered within 1 to 3 working days from the moment of sending, regardless of your location in Serbia. An exception may be a delay due to procedural reasons at the post office, of which you will be notified.

All orders received by 11:00 a.m. on weekdays are shipped the same day. Orders received after 11:00 a.m. will be shipped the next business day.

After we send your package, we send a tracking number to your email address.

Orders placed over the weekend (Saturday and Sunday) are shipped on Monday.

International delivery

Delivery time depends on a number of factors, including the customs clearance process in your country, which is beyond our control.

Experience shows that delivery to the countries of the region lasts from 7 to 10 days, while for other countries of the world it may take a little longer.

When we ship your package, you will receive a tracking number via email.

Are all products from the website available in the store?

Yes, all products from the site are available in the store. If you have found something you like on the site and want to see it live before buying, you are welcome to our store in Belgrade. The address is: 27. Marta no. 15, Palilula.

Can I order products through the website and pick them up and pay in the store?

Yes! You click on the basket icon where the products you have selected are located, then mark that you want to pick them up in the store and pay by cash on delivery.

As soon as your shipment is ready for collection, we will send you an email.

The product I like is sold out, when will it be back in stock?

Most of the products in our offer are handmade, and the production process can take several months. There are also other factors that we cannot influence, namely the transport time from Japan to Serbia, as well as the customs clearance process.

On our site you have an option that is located under the sold out product. By clicking on "notify me when it is available again" a field will open for you to enter your email address and phone number, and we will notify you as soon as the product is available again.

Good quality is worth waiting for, and we will do our best to restock your favorite products as soon as possible.

How long is the wait for the engraving service?

From the moment we receive your order through the website or in store, we need one to two working days to create the engraving on the knife.

Does the knife have to be paid for in advance if I want engraving?

In order to avoid a change of mind or not receiving the package, the knife you want engraved must be paid for in advance. The knife that we engrave according to your request cannot be the subject of a complaint.

Do you have a sharpening service?

Yes, we provide a professional sharpening service.

We only sharpen kitchen knives. We do not sharpen scissors, meat cleavers, axes, hunting knives, hairdressing scissors or any other tools.

Please note that the only exception is all products purchased in our store, such as Higonokami, kitchen scissors, etc. We can gladly sharpen those products.

What is the cost of sharpening knives?

Knives bought from us - the price of sharpening is 600 rsd. Knives are sharpened as a priority regardless of the crowd.

Knives that were not purchased from us - the price of sharpening smaller knives (blade up to 15 cm) is 600 rsd, the price of sharpening larger knives (blade from 15 cm to 30 cm) is 1000 rsd.

When can I bring the knives for sharpening and when will they be ready?

Your knives that need sharpening can be delivered to our shop during business hours or sent by courier service. Once we receive your knives, we take your phone number and call you when the sharpening process is complete.

The sharpening time depends on the current workload. Knives bought from us are sharpened as a priority, regardless of whether it is crowded and ready in 1-2 working days.

Knives that were not purchased from us are sharpened in the order in which they arrive, the approximate waiting time is 2 to 4 days. During busy periods around holidays, waiting times can be longer.

How can I sharpen my knife myself?

Japanese knives are sharpened by hand using a water whetstone. Sharpening a knife on a whetstone is easy and exciting! This is the most popular and correct method of sharpening. With the right tools from our offer and a little practice, anyone can master this skill that will serve you for the rest of your life!

Why are Japanese knives better than others?

Harder steel, thinner blade, superior sharpness. Harder steel alloys are used to make Japanese knives compared to other manufacturers. In combination with the centuries-old tradition of blade production, Japanese knives are significantly thinner and pass through the hardest foods with ease, without resistance. Due to the quality steel and better geometry, these knives retain their sharpness longer and can be sharpened better.

Are knives given away?

A Japanese knife is definitely the perfect gift for all cooking lovers. A long-lasting, beautiful and unique gift, why not? Many believe that a sharp knife can symbolically cut a good relationship, and all you have to do is ask for one coin from the person receiving the gift and in the eyes of the strict spirits of superstition it will be a fair exchange.

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